Frequently Asked Questions

For Group Classes:

• Go to the Book Classes page and select Book a Group Class or purchase our discounted package of six group classes.

For Private Classes:

• New clients - We are not accepting new private class clients as our schedule is full.
• Returning clients - Go to the Book Classes page and select Book a Private Training Class or purchase our discounted package of four hours of private classes.

For all classes:

• Login before selecting a class (for existing students)
• Available class spots will appear in black on the registration calendar.
• Recurring weekly enrollment provides the best progress opportunity. 
• If you need to skip a week, you can do so without having to pay for a class you can't attend. 
• To apply a class package, log in on the Book Classes page, select your package, or select Schedule from your package confirmation email.
• You will receive a confirmation email when you book a class or purchase a package.
• You will receive a reminder email 48 hours before our class. 
• Register for a client account to:
  • Bypass any forms you have already filled out when scheduling future appointments.
  • Sign in to your client scheduling page to reschedule or cancel existing appointments.
  • View all scheduled upcoming and past appointments.
  • See any active class packages and how many classes remain.

• Portable crate or use your car - no unsecured dogs are allowed
• Your dog on a 3 to 6-foot leash and a buckle/martingale collar or harness - no Flexi/extendable leashes are permitted.
• LOTS of small, high-value treats that your dog loves that are easy for them to eat and do not crumble, two or more different types placed in separate containers.
• A mat for your dog to relax on

• We require a minimum of 48-hour notice if you would like to cancel your class reservation so that we can offer the spot to another team.  Cancellations (other than for medical reasons) less than 48 hours are not refunded.

• Drop-In for a single group class for $40 per class.
• Discounted package of six (6) group classes for $230.

• Initial Private 1 1/2 hour class for $190
• Ongoing Private class for $125/hr
• Discounted package of four (4) hours of private training for $475.

• We accept cash, check, credit cards, and online payments such as PayPal and Google Wallet. 
• Payment is due when you book your first class.  If you need other arrangements, please get in touch with us.
• Returned or NSF checks are subject to a $30.00 bank processing fee. 
• Refunds will only be issued if Diana Simonsen Dog Training cancels a class or for medical issues.

To do our best to ensure that only healthy people attend our classes, all students need to provide a copy of their current COVID vaccine record during their registration. Please review our COVID Release-Waiver and Safety Protocols. We appreciate your help! 

We ask that dogs in-season not attend class until they are finished. 

Keep any sick or suspected sick dog at home until they feel better and are cleared by your vet to return to classes. Should your dog appear sick in class, you will be asked to take your dog home.

Our group classes are limited to four teams (unless otherwise stated) for COVID safety, maximum training time, and instruction.  

You are responsible for the actions of your dog. Dogs must be on a leash at all times unless otherwise instructed by Diana Simonsen. Click on our Service Agreement for more details.

All class schedules are subject to change.

We will endeavor to create as safe an environment as possible for your dog training and offer only sound, secure, and responsible training instructions. Diana Simonsen Dog Training is not responsible for unintentional errors, omissions, or incorrect assumptions.